Privacy Policy

Last updated: 24/02/2026

Heritage Plastercraft ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you contact us or use our website.

1. Information We Collect

We only collect personal information that you voluntarily provide, such as:

• Your name
• Email address
• Phone number
• Address or project location
• Details relating to your enquiry or project
• Any information submitted through our contact forms or direct communication

We do not collect sensitive personal data unless it is directly relevant to your enquiry.

2. Automatically Collected Information

Our website may automatically collect basic technical information such as:

• IP address
• Browser type
• Pages visited
• Time and date of access

This information is used solely for website performance and security monitoring.

3. No Cookies Used

Heritage Plastercraft's website does not use cookies. We do not track users, store browsing behaviour, or use analytics cookies of any kind.

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Provide quotations
• Manage and deliver plastering and restoration services
• Communicate about appointments, schedules, or project updates
• Maintain internal business records
• Comply with legal and insurance obligations

We do not sell, rent, or share your information with third‑party advertisers.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to provide quotations and complete agreed work
• Legitimate interests – to operate and improve our services
• Legal obligation – for tax, insurance, and regulatory compliance
• Consent – when you voluntarily submit information

6. Sharing Your Information

We may share your information only when necessary, such as:

• With subcontractors or suppliers involved in your project
• With accountants, insurers, or legal advisors
• When required by law or regulatory authorities

We never share your data for marketing or unrelated purposes.

7. Data Storage & Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

Your data may be stored:

• In secure, password‑protected systems
• In encrypted email or cloud storage
• In project files required for business operations

We retain personal data only for as long as necessary for the purposes outlined in this policy.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (where legally possible)
• Object to or restrict processing
• Request a copy of your data in a portable format

To exercise these rights, contact us using the details below.

9. External Links

Our website may contain links to third‑party websites (e.g., Facebook). We are not responsible for the privacy practices or content of external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

For questions about this Privacy Policy or to request access to your data, please contact: