Privacy & cookie policy
Last updated: 15 October 2026
Who we are
Heritage Plastercraft, Bristol, run by Ralph Muranda, is responsible for your personal information on this website. You can contact us on heritageplastercraft@gmail.com, or by phone on 01179 110 428 or 07946 083 027.
What we collect and why
- Enquiries. If you contact us by phone, email, WhatsApp or the enquiry form on this website, we use the details you give us (such as your name, email, phone number, project location and message) to reply, provide a quote and carry out any work. We do this because it is necessary to respond to your request, and it is in our legitimate interest to run our business. Enquiries sent through the website form are stored on our own web server, behind a password, and are not passed to any third-party form service. We keep enquiry records for as long as needed to deal with your enquiry and any resulting work, and for up to six years afterwards for accounting and insurance purposes.
- Website analytics (only if you accept). With your consent, we use Google Analytics to count visits and see which pages are most useful. This uses cookies and collects information such as pages visited, approximate location, device and browser type. We cannot identify you personally from it.
We do not sell your information, and we do not use advertising or social media tracking cookies.
Cookies and similar technologies
Cookies are small files stored on your device. We only set analytics cookies if you click “Accept analytics” on our banner. If you reject, or ignore the banner, no analytics cookies are set and nothing is sent to Google Analytics.
| Name | Purpose | Set by | Lasts |
|---|---|---|---|
_ga, _ga_* | Analytics (optional): tells us how many people visit and how they use the site | Google Analytics, only after you accept | Up to 2 years |
hp_cookie_consent (stored in your browser) | Essential: remembers your cookie choice so we don’t keep asking | This website | 12 months |
Change your cookie settings at any time. You can also delete cookies in your browser settings.
Google and international transfers
If you accept analytics, Google may process the data outside the UK, including in the United States, under safeguards that Google provides. See how Google uses data for more.
Your rights
You can ask us to see, correct or delete the personal information we hold about you, to restrict or object to how we use it, and to withdraw consent at any time (which does not affect what we did before). Email us to do any of this. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy, and will change the date at the top when we do.